Is it safe to order with my credit card on your website?
Absolutely! All credit card transactions are processed through a secure encrypted server called Verisign. To find out more about Verisign click here. We subscribe to the highest security available for online transactions. To place an order we require the additional code (CVV) to finalize payment. To use this CVV code, the person placing the order must have physical possesion of the credit card.
I'm having trouble processing my order through your shopping cart.
Our new shopping cart is all about security for you, the customer. It has caused some confusion for some but it's really quite simple. Remember, if you want to order more than one box of any of our product, simply change the quantity and click the "Update" button. If you have a discount coupon code, remember to click on the "Apply Coupon" button otherwise it will not register. If you followed each step and your order can not be processed, it is likely your credit card declining. Please check with your financial institution to see if your credit card is authorized for making online transactions or if you have enough credit room available.
Are poppies illegal?
Cheappoppies.com does not knowingly sell the Papaver Somniferum variety. We only sell ornamental dried poppy pods purchased from commercial growers and wholesalers. There are many specie and sub specie of poppies. There are also cross bred (hybrid) poppies. Our primary supplier harvests a cross bred poppy hybridized from the Setigerum species, which is ideal for ornamental use as the appearance, shape, color and size of their poppy is superior to a dried Papaver Somniferum pod.
Cheappoppies.com does not knowingly sell poppies of the Papaver Somniferum species and sells its dried poppy pods for use in floral decorating and design (ornamental) purposes only. We make no warranty concerning the fitness or merchantability of any of our products for non-ornamental use or misuse of any kind. We will not answer questions regarding non-ornamental use of poppies. Ordering from our website constitutes agreement with and acceptance of these terms and conditions and releases Cheappoppies.com from any and all liability. We reserve the right to change the above policies without notice. For a summary of the law governing poppies, visit: http://www.erowid.org/plants/poppy/poppy_law.shtml.
What is your shipping method? How long does it take?
We ship exclusively with FedEx to anywhere in the US. Orders by FedEx Ground/Home Delivery are delivered within 2 - 4 business days to most US destinations. We also offer FedEx Standard and Priority Overnight and 2Day service for your convenience. Orders received after our cut off at 2 pm EST on Friday will be shipped the following Monday...or Tuesday if Monday is a statutory holiday.
Free shipping from our International retail outlet is through USPS First Class Mail International. Allow 7 - 10 "Business" days for delivery.
Do you accept payment by money order, check, bank draft or COD?
No. We currently only accept payment via Visa, Mastercard, and American Express. Our past expereince with non-credit card orders have not been favorable. One out of every three orders by non credit cards were either fraudulent or cancelled before we could cash them. Sorry for the inconvenience.
What will appear on my credit card statement?
Direct credit card billings will show "PSC Distribution", our parent company.
Why do I have to provide a phone number or email address?
A phone number is important for our shipper in case they have problems delivering you package to you. By providing your email, it allows us to communicate quickly and cost effectively with you. It'll also allow us to send you updates on special promos only available to our current customers.
Why don't you take orders by telephone or fax?
Very few of our customers have requested ordering by telephone and fax. Not having a fancy toll free telephone number helps us keep costs low so that we can offer you the best poppies at the lowest prices on the Internet! We find e-mail is our best tool for communication with our customers and we respond to 90% of them within 24 hours. Many within a few hours!
My order arrived and it looks like there is some mold on the pods. How can I be sure?
Mold is generally not a problem with the dried pods we purchase from our grower. Many customers confuse the occassional dark brown or black spots on the crowns of the pods as mold. A moldy pod is pale green/grey in color and will crumble with little pressure when squeezed.
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